Faq Sections

Demonstration experiments
What different systems are available at NTL for demonstration experiments in electricity?

You can find more information on our demonstration experiment systems in electricity under "Products" - "Electrical/electronics demonstration equipment".

  • Magnetic component "compact" system MBC (magnetic)
  • Magnetic module "inno" system MBI (magnetic)
  • Plug-in module "demo" system STBD (plug-in system)

You can find more information on our demonstration experiment systems in electricity under "Products" - "Electrical/electronics demonstration equipment".


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The rail profile in the demonstration experiments looks exactly like the one used in the student experiment boxes. Is it identical?

Yes, we use the same NTL rail profile in both the student experiments and our demonstration experiments. You can therefore use stand material from the student experiment boxes in your demonstration experiments and vice versa.


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Digital data logging
How can I digitally record, display and evaluate measured values?

We offer you either a system of wired sensors (BT sensors) or a smart system of wireless sensors (WL sensors) in conjunction with the powerful Coach7 software environment. Both the sensors and the software can be used on a PC (Windows, Mac) as well as on digital end devices (Android, iOS, iPadOS, ChromeOS).


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What is special about the WL wireless sensors?

Our WL sensors can be connected to the compatible end device via Bluetooth or USB cable. They have an OLED display on which the measured value is shown together with the measuring unit - making them an independent digital measuring device for the corresponding measured variable even without a connected end device. In addition, the connection status, the sensor ID for particularly easy and simple identification of the sensor in the end device and the current charge status of the battery are also displayed in the form of a bar graph. All of this makes working in the student experiment much easier.


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On which systems can I use your software for digital data acquisition?

We offer our "Coach7" software environment for almost all common systems. This includes PCs with Windows (from Windows 7) and Mac operating systems (from OS X 10.11 El Capitan) as well as digital end devices with Android (from Android 8.1), iPads and iPhones (from iOS 14) and also Chromebooks, provided that Android apps can be executed


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Webshop and mailing list
How can I log in to your webshop or register a new account?

At the top right - "Login" - there you can log in or create a new account.


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How can I order in your webshop?

You can easily add a product to your shopping cart using the "Add to cart" button. This is possible both on overview pages and on the product detail page. You can also enter an article number in the search field, if known.


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I don't want to register in your webshop, how can I still order?

You can also order as a guest. Please select "Order as guest" in the order process. Alternatively send us an e-mail to:  office@ntl.at

You can also order as a guest. 

Please select "Order as guest" in the order process. Alternatively send us an e-mail to: office@ntl.at 


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Help with operating devices
The display on my meter is only dimly lit - what can I do?

Please open the two screws on the back using a Phillips screwdriver. Remove the cover and carefully remove the battery holder(s). Replace the existing batteries with new ones of the same type and refit the cover. You can also contact us at any time if you have any technical questions, please send us an e-mail to: office@ntl.at


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My measuring device does not respond to turning the rotary control or displays incorrect measured values - what should I do?

Please open the screws on the back using a Phillips screwdriver. Remove the cover and carefully remove the battery holder(s). Replace the existing batteries with new ones of the same type - and refit the cover. You can also contact us at any time if you have any technical questions, please send us an e-mail to: office@ntl.at


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Service
Where can I find your current catalogs for download?

Click or tap on the "Catalogs" entry in the "Service" menu. There you will find all available catalogs as PDF documents for download or as a flip catalog in electronic form.


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Can I also request printed copies of your catalogs?

Yes, that is also possible. We will be happy to send you printed copies of our catalogs. Just send us an e-mail to: office@ntl.at


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How long is the warranty period?

Warranty claims expire 24 months after delivery of the goods supplied by us to the customer.


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Delivery, shipping, billing
How long is the delivery time?

Delivery is usually within 10 to 30 days. The maximum delivery time is 6 - 8 weeks.


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How are the goods shipped?

The goods are shipped by parcel service or forwarding agent. If the customer wishes insured shipping, this must be organized by himself.


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What are the shipping costs?

EU only
For an order value of 200.00 EUR (plus VAT) or higher we deliver free of shipping costs. For lower order values, we charge a flat-rate shipping fee of EUR 20.00 plus VAT.

Global

The goods are shipped by parcel service or forwarding agent. If the customer wishes insured shipping, this must be organized by himself.


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