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I am not receiving any e-mails (customer account, password, order confirmation, newsletter...). What can I do?

Please check the e-mail address stored in your customer account for typing errors. In addition, please check your SPAM folder. If you find our e-mail(s) there, please add our e-mail address to your contacts. It may also be necessary for you to add us to the "Safe senders list" (can also be called "Whitelist" or "Never block senders").

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FAQs From Same Category

How can I log in to your webshop or register a new account?

At the top right - "Login" - there you can log in or create a new account.

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How can I order in your webshop?

You can easily add a product to your shopping cart using the "Add to cart" button. This is possible both on overview pages and on the product detail page. You can also enter an article number in the search field, if known.

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I don't want to register in your webshop, how can I still order?

You can also order as a guest. Please select "Order as guest" in the order process. Alternatively send us an e-mail to:  office@ntl.at

You can also order as a guest. 

Please select "Order as guest" in the order process. Alternatively send us an e-mail to: office@ntl.at 

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I forgot my password, how can I create a new one?

First go to the top right - "Login". Then click/tap on "Forgot your password?".

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